RETURN & REFUND POLICY

Last updated: September 16, 2026

30-Day Returns

You may request a return within 30 days of receiving your order.

To start a return, email zuvelloa@gmail.com with your order number, the item you wish to return, and the reason for your request.

Return Instructions

Please contact us before sending your item. We will provide return instructions and the appropriate return address.

Please include the product’s accessories and original packaging where available, and package the item securely.

Return Shipping

Return shipping is free for returns accepted under our 30-day return policy. Contact us to arrange your return before paying for postage.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and photos, where possible, so we can help resolve the issue.

Refunds

We will notify you when we receive and review your return. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to display the refund.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once an order has been dispatched.

Your Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact

zuvelloa@gmail.com
Zuvelloa, 5711 Ebbtide St, Sechelt, BC V7Z 0J5, Canada