SHIPPING POLICY
Canada & United States
Last updated: October 7, 2026
FREE STANDARD SHIPPING
Enjoy free standard shipping on all orders delivered within Canada and the United States. Any optional shipping upgrades will be shown at checkout.
PROCESSING & DELIVERY
Orders are usually processed within 1β3 business days. Standard delivery takes an estimated 7β15 business days after processing.
Business days exclude weekends and public holidays. Delivery times are estimates and may vary during busy periods or due to customs and carrier delays.
Items in the same order may arrive separately.
Please note: some products are shipped directly by our trusted supplier partners. This is why delivery can take a little longer β but it lets us offer you a wider range at great prices. Tracking details may take a few business days to activate after your order ships.
ORDER TRACKING
When tracking is available, weβll email your tracking details once your order ships. Please allow a few business days for tracking updates to appear.
ADDRESS CHANGES
Please check your shipping address before placing your order. If you notice a mistake, contact us immediately at zuvelloa@gmail.com.
Address changes may not be possible once processing begins. Additional shipping costs may apply if an order needs to be resent because of an incorrect address.
DELAYED, LOST OR DAMAGED ORDERS
If your order is overdue, missing or damaged, email zuvelloa@gmail.com with your order number and photos of any damage.
If tracking says βdelivered,β please check with household members, neighbours and the carrier. If you still cannot locate your package, contact us so we can investigate and help resolve the issue.
CUSTOMS & IMPORT FEES
Some orders ship from international fulfilment partners. Free shipping does not include customs duties, import taxes or carrier clearance fees. Unless stated otherwise at checkout, these charges are the customerβs responsibility.
CONTACT US
For shipping questions, email zuvelloa@gmail.com.